Terms of Service

Last updated 15 October 2026

What Ozeret is

Ozeret is a place to find each other. A household describes the work it needs; a housekeeper says what they do and where they travel. If the two of you agree to work together, that agreement is yours — Ozeret is not part of it.

Ozeret is not your employer and does not employ housekeepers. It does not set anybody's pay, hours, or how the work is done. It takes no commission on the work and handles no payment for it.

What we check, and what we do not

We verify that a person controls the phone number they signed up with. That is all. Ozeret does not run criminal background checks, does not confirm immigration or work status, does not verify references, and does not visit anybody's home. Reviews and ratings on Ozeret are written by other users, and we do not check whether they are true.

Deciding whether to let somebody into your home, or to enter somebody else's, is your decision and yours alone. Meet people, ask for references, and use your judgement, exactly as you would without Ozeret.

Paying each other

Payment for housekeeping is arranged directly between the household and the housekeeper — cash, Zelle, a cheque, whatever you agree. It does not pass through Ozeret, and Ozeret never holds it. If a payment goes wrong, we have no part in it and cannot recover it for you.

You are each responsible for your own taxes and for any law that applies to employing somebody in your home.

The subscription

• Your first 30 days are free, with nothing held back.
• After that, looking around stays free forever — browsing, reading your own bookings and messages, and seeing what you agreed. Posting a job, applying for one, inviting somebody and starting a conversation need a subscription.
• $2.99 a month, charged monthly, renewing automatically until you cancel.
• You can cancel at any time, in the app, in Settings. It takes one tap and no email to anybody. Cancelling stops the next charge; you keep what you have paid for until the end of the period you paid for.
• We will tell you before any price change, and you can cancel rather than accept it.
• Part-months are not refunded, except where the law requires it. If something has gone wrong, write to us — we would rather fix it than argue about it.

Using Ozeret decently

Do not:

• post work you do not intend to have done, or apply for work you do not intend to do;
• write a review of somebody you have not actually worked with;
• harass anybody, or send anything you would not want read aloud;
• pretend to be somebody else, or make an account for somebody else;
• scrape the site, or use it to build a list of people to contact elsewhere.

We can suspend or remove an account that does these things. Where we can, we will tell you why.

Photographs and what you write

What you write and the photographs you add stay yours. By putting them on Ozeret you let us show them to the people they are meant for — a job note to the cleaners who can see the job, a review on the profile it is about. We do not sell them, publish them elsewhere, or use them to advertise.

Ending it

You can delete your account in Settings, whenever you like. What happens to your information then is set out in the privacy notice.

Where we stand if something goes wrong

Ozeret is provided as it is. We work hard to keep it accurate and running, but we do not promise it will never be wrong or never be down.

Because Ozeret is only an introduction, we are not responsible for what happens between you — for work done badly, for a no-show, for something damaged or missing, or for a payment that never arrived. Our responsibility to you is limited to what you have paid us in the twelve months before the problem, which for most people is a few dollars. Nothing here limits anything that cannot be limited by law.

Text messages about your jobs

If you choose to, Ozeret texts you about your own listings and jobs: when somebody is available for your listing or answers your invitation, when a home invites you or books you, and when a visit is cancelled. You choose this yourself, by ticking the box when you sign up, answering yes in the app, or turning on the switch in Settings. The box is never ticked for you.

• It is optional. Saying no changes nothing else about Ozeret, and you can use every part of it without texts.
• How often: message frequency varies with what happens on your listings and jobs. Usually a few a week at most. Texts go only when a notification in the app could not reach you, and never late at night or on Shabbat and Jewish holidays.
• Message and data rates may apply, depending on your phone plan.
• To stop: reply STOP to any Ozeret text. You will get one message confirming it, and no more after that. You can also turn texts off in Settings. Reply START to turn them back on.
• For help: reply HELP, or write to hello@ozeret.app.
• These texts are about your own activity on Ozeret. They are never advertising.
• Mobile carriers are not liable for delayed or undelivered messages.

The code we text when you sign in is separate: it is sent only because you asked for it, and only to sign you in. How we handle your number is in the Privacy page.

Changes, and which law applies

If these terms change in a way that matters, we will tell you in the app before it takes effect. These terms are governed by the law of the State of New York.

Reaching us

Send feedback from inside the app, which reaches us directly, or write to hello@ozeret.app.